Refund Policy
At SealsBro, we value your satisfaction with our oil seals, bearings, o-rings, couplings, and mechanical seals. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:
1. Eligibility:
- Refunds are applicable for products that are defective, damaged upon receipt, or if you received the wrong item.
- Refunds may also be issued for products returned within 30 days of the purchase date, provided they are unused and in the original packaging.
2. Refund Process:
- To request a refund, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package when returning the item.
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within [number of days] business days.
3. Non-Refundable Items:
- Certain items are non-refundable, including but not limited to customized or special order items.
- Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
4. Exchanges:
- If you need to exchange a defective or damaged item for the same item, please contact our customer service team to arrange the exchange.
5. Cancellation of Orders:
- Orders can be cancelled within 24 hours of purchase for a full refund, provided they have not yet been shipped. After this timeframe, our standard refund policy applies.
6. Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. We’re here to assist you and ensure your satisfaction with our products and services.
We appreciate your business and strive to provide the best possible customer experience. Thank you for choosing SealsBro.